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Noticeboard

From 1st August 2019, we will no longer be able to receive or send faxes.

We are currently working jointly with Park House Surgery in Bagshot to provide doctor and nurse appointments in the evenings on a rota basis.  Appointments are available Monday to Friday until 8pm and are available to patients of the 2 Surgeries.  From 1st october 2018 additional weekend appointments will be available at designated practices throughout Surrey Heath.  Please click here for more information.

Lightwater Surgery was given an overall rating of Good for our CQC inspection in December 2018.

We encourage patients to register for our online services.  This will allow patients to book appointments as well as order repeat prescriptions without having to wait on the phone to speak to the next available recpetionist.  Additionally, patients are able to view aspects of their clinical record and any recent blood test results.  Online services are available 24 hours a day 7 days a week.

Practice Management

Mrs Julia Southern

Practice Manager - Finance

Ms Fiona Hadley

Practice Manager - Patient Services

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Mrs Sue Stevens (f)

Complaints Manager

Mrs Ali Gilpin (f)

Specialist Clinics Co-ordinator

Reception

Mrs Chris Hartshorn

Senior Receptionist

Our 12 part-time receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Ms Sarah Collyer
 
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