Appointments

To request a routine appointment in the next 7 days:

• Use your NHS account (through the NHS website or NHS App)
• Phone us on 01276 538600, Monday to Friday from 8am
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 5pm
• Use the Online Assessment tool

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Patients can call 01276 538600 between 8am and 11am to request a same day appointment. Please be aware during busy periods appointments may be available for medical emergencies only.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• We may also offer you an appointment at Camberley Health Centre if suitable
• Directed to the Pharmacy First Service

Appointments by phone can be more flexible and often means you get help sooner.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face.
• if you need an interpreter
• if you have any other access or communication needs

Lightwater Surgery will be open until 8pm every Tuesday, Wednesday & Thursday. 

We will continue to provide both its traditional Thursday evening clinic and the evening Family Planning Clinic.

Appointments for the Family Planning Clinic can be made by calling 01276 986898.

We are also working with the other practices in Surrey Heath to provide additional weekend appointments. 

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• Use your NHS account (through the NHS website or NHS App)
• Using the GP online system – Patient Access
• Phone us on 01276 538600, Monday to Friday from 8am
• Reply CANCEL to your appointment reminder text message

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.