Booking Appointments Online
When the pandemic hit in early 2020, we were told to close our online booking systems. We know some patients find it easier to book their appointment online rather than waiting on the phone, so we have taken the decision to re-open our online booking system. NHS England has not yet told practices to re-open these, however, we have made the decision ourselves as we believe it will improve the service we offer our patients. Patients will be able to book these appointments 24 hours a day, while those patients who still prefer to phone the surgery will hopefully find they can speak to a receptionist more quickly.
Don't forget that online bookings can be made via the NHS app which most of our patients will have in order to show evidence of their covid vaccination status.
Only a selection of appointments will be available to book online in order to ensure equal access for those choosing to book online and by phone.
Throughout the pandemic, we have been seeing people face-to-face in the surgery if required. As the lockdown eases we are gradually introducing more face-to-face appointments for patients to book routinely. We made the decision to start this back in March because we know some of our patients prefer to see us in person rather than speak to us on the phone or contact us online. Please let reception know your preference when booking an appointment.
We continue to offer both face-to-face appointments and telephone appointments at the surgery. Each doctor will continue to see patients face-to-face at different times of the morning and afternoon so that we can maintain social distancing in our waiting room. We kindly ask that you don't arrive too early for your appointment in order to help us with this.
Welcome To Lightwater Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Wheelchair access is available via ramps at the front of the surgery, with automatic double doors leading into the building. Disabled parking spaces are available at the side of the Surgery (on Christie Close) before the entrance to the rear car park.
Weekend Opening Hours
From Monday 1st October 2018, the local practices are working together to provide better access for patients. Please click here fo further information about our Extended Hours.
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can also register for online services using the App without having to come to the surgery.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
(Site updated 27/05/2021)