Coronavirus Information (COVID-19)
We politely ask that you DO NOT come to the Surgery if you are displaying symptoms of Coronavirus or if you have been in contact with possible Coronavirus.
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Please visit the government website for specific up to date advice on: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public. This includes up to date advice for returning travellers.
If you believe you might have coronavirus (COVID-19), please do not come to the surgery. Please use the 111 online coronavirus service to find out what to do next.
As you will be are aware, COVID-19 (Coronavirus) is a new illness that is spreading across the UK. As such, Lightwater Surgery are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.
All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery – please stay at home and the doctor will call you at the allocated time. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.
Nursing appointments will continue as planned but we ask you to consider the national guidance before visiting the practice https://www.nhs.uk/conditions/coronavirus-covid-19/
Stay at home for 7 days if you have either:
- A high temperature
- A new continuous cough
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- You feel you cannot cope with your symptoms at home
- Your condition gets worse
- Your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.
Welcome To Lightwater Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has b
een designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Wheelchair access is available via ramps at the front of the surgery, with automatic double doors leading into the building. Disabled parking spaces are available at the side of the Surgery (on Christie Close) before the entrance to the rear car park.
Weekend Opening Hours
From Monday 1st October 2018, the local practices are working together to provide better access for patients. Please click here fo further information about our Extended Hours.
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can also register for online services using the App without having to come to the surgery.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access you can continue to use it. You can use the NHS App as well.
For more information scan the QR Code below or go to www.nhs.uk/nhsapp
NB Given the current coronavirus situation, it is highly likey that a response will take longer than 1 working day.
(Site updated 24/03/2020)